This was followed by another major outage last week as well as an outage earlier this week that impacted Outlook for Mac and was caused by Exchange Server connection failures. It was later revealed that the outage was caused by a massive DDoS cyberattack aimed at the company. If you force-quit any Microsoft Office application on macOS using Option-Command-Esc, this annoying and useless error reporter launches: The Microsoft Error. Just this month, the company reported at least three different outages that impacted the various services.Īt the beginning of this month, the company faced a major worldwide outage that impacted many of its services including Teams and OneDrive. This is not the first time Microsoft has been caught off guard. MacBook, Mac OS X (10.6.3) Microsoft Office Repair Tool Mac. Open an Office application and click Activate Now. This annoying situation may appear when the user tries to open the Microsoft Excel on Mac OS X Yosemite (OS X 10.10) and the situation becomes worse when Microsoft Excel refuses to start after crashing. Instead, sign in with the email address that’s associated with Office. If you have a Microsoft 365 subscription, you can’t use your product key to activate Mac 2011. Next steps: - We're reviewing our configuration procedures to better identify similar issues during our development and testing cycles. Sign in with a Microsoft 365 subscription. Microsoft further noted that the company will be reviewing its configuration procedures in the aftermath of the outage to better identify and resolve these issues during the testing phase. Early monitoring of service telemetry indicates we’re seeing availability improving in America, Asia-Pacific and Europe, Middle East and Africa regions. We’ve initiated reverting the configuration change which resulted in impact. Microsoft later confirmed that the outage was a result of a recent configuration change which was later reverted by the Redmond giant to mitigate the issue. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.The issue begin around noon GMT and was resolved around 3 PM GMT as per the Incident report published by Microsoft on the Microsoft 365 Admin Center. If the problem no longer occurs, the cause exists within the user's home folder. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step. Step 3: Perform a clean startupįor information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a "clean startup" to determine whether background programs are interfering with Office for Mac If the problem seems to be resolved, you can move the .plist file to the trash. If the problem still occurs, quit PowerPoint, and restore the file to its original location. If you do cannot locate the file, the application is using the default preferences. Start PowerPoint, and check whether the problem still occurs. If you locate the file, move it to the desktop. To display this folder, hold down the OPTION key while you click the Go menu. The Library folder is hidden in MAC OS X Lion.
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